Mahjong Room has no user accounts. There is nothing to close and no
password to reset. Deleting your data means two separate things: wiping what is on your
device, and asking us to erase what our providers hold. Both are covered below.
1. Deleting the data on your device
Your progress, boosters, Daily Challenge streak, profile name, avatar and settings are
stored only in the app's private storage on your phone. Removing them is immediate and
entirely under your control.
Android
Open Settings → Apps → Mahjong Room → Storage.
Tap Clear data (or Clear storage).
Or simply uninstall the Game: long-press its icon → Uninstall.
iOS
Open Settings → General → iPhone Storage → Mahjong Room.
Tap Delete App. (“Offload App” keeps the data — choose Delete.)
Or long-press the icon on the home screen → Remove App → Delete App.
This is irreversible. There is no cloud save. Every level you have unlocked,
every booster you hold and your entire Daily Challenge streak are gone, and we cannot
restore them.
2. Requesting erasure from us
To erase the analytics events, crash reports and advertising data our providers hold for
your installation, send an email:
your Player Data ID if you can still open the Game (see section 3) — this
is by far the most useful item, and with it we can act precisely;
otherwise: your device model, operating system version, the country you play from,
and the approximate date you first installed the Game;
your advertising ID, if you are able to read it, to cover advertising
data specifically;
which data you want erased — everything, or only analytics, or only advertising
data.
No proof of identity is needed, because we hold nothing that identifies you personally.
For the same reason, we can only act on the identifiers you give us.
3. Finding your Player Data ID
The Game shows it to you: open Settings → Privacy → Data Deletion and tap the
ID to copy it to the clipboard, then paste it into your email.
The Player Data ID is the anonymous app-instance identifier our analytics provider assigns
to your installation. It is not linked to your name, your Google or Apple account, or any
other app. It changes if you reinstall the Game — so if you have already uninstalled, use
the fallback details in section 2 instead.
4. What happens next
We acknowledge your request, normally within a few days and in any case within
30 days, as required by Article 12(3) GDPR. If a request is unusually complex we
may extend this by up to two further months and will tell you why.
We issue a deletion instruction for the identifiers you supplied to Google Analytics
for Firebase and Firebase Crashlytics.
Deletion propagates through the providers' systems, which can take up to a further
60 days including their backup cycles.
We confirm to you by email when it is done.
The request is free of charge. You can also use the same address to exercise your other
rights — access, rectification, restriction, objection and portability — described in the
Privacy Policy.
5. What we cannot delete for you
Aggregated and anonymised statistics. Once an event has been folded into a
daily total it no longer relates to any installation and cannot be pulled back out. It
also no longer constitutes personal data.
Data held by Google as its own controller. Advertising data associated with
your advertising identifier is governed by Google's own policies. Delete or reset that
identifier on your device (Android: Settings → Privacy → Ads; iOS: Settings → Privacy
& Security → Tracking), and manage the rest through
myactivity.google.com and
adssettings.google.com.
Data held by the app stores. Your install, update and (if any) purchase
history sits with Google Play or the Apple App Store under their own policies:
Google Play ·
Apple Data and Privacy.
Records we must keep by law, such as correspondence needed to evidence that
we handled your request — kept for as long as the relevant limitation period requires and
for nothing else.
6. Google Play Games and Game Center
If you signed in to post achievements or a leaderboard score, that data belongs to your
platform account and is deleted through the platform, not through us:
Google Play Games: open the Play Games app → Profile → Settings →
Delete Play Games account & data, or choose to delete the data for this game
only. See Google's
instructions.
Apple Game Center: Settings → Game Center → manage your Game Center data,
or use privacy.apple.com.
7. Contact
Email is the preferred and fastest channel — a request sent by
post is answered too, but it delays the whole procedure: sparkarkstudiosocial@gmail.com
Registered address: SparkArk Studio, ul. Narutowicza 12b/2, 70-240 Szczecin, Poland
If you are not satisfied with how we handled your request, you may complain to your
national data protection authority — in Poland, the President of the Personal Data
Protection Office (uodo.gov.pl).